Every year on March 15, the Republic of Belarus celebrates the Consumer Day. In 2023, in the Member States of the Eurasian Economic Union, it is held under the motto “Competent Consumer - Responsible Business”.
This topic is designed to draw attention to the need to create a space of mutual respect and trust between the consumer and business. The basis of such work is laid by the joint action program of the Member States of the Eurasian Economic Union in the field of consumer protection.
RUE Beltelecom develops various channels of interaction with consumers of its services and buyers of goods. Weekly on Saturdays, direct telephone lines are held with the management of the enterprise. By calling (017) 217 10 77, subscribers can share their opinions, make suggestions on topical issues within the competence of RUE Beltelecom. Reception of citizens is carried out, telephone hotlines operate.
Subscribers can contact the call center 24/7 by the phone 123. Here you can get a consultation on connecting services, technical issues, and even, if necessary, arrange a visit of a specialist to your house. Inquiries by the phone 123 are free of charge both from fixed and mobile phones.
Up-to-date information about the services of Beltelecom is available to the consumers on the corporate websites: beltelecom.by, byfly.by, zala.by, yasna.by, tv.yasna.by. Here the subscriber can leave a request to connect a service. The detailed description of the goods that can be purchased at the service centers of RUE Beltelecom, terms of their purchase, as well as the opportunity to leave a request for the purchase – in the online store shop.beltelecom.by.
The popular tool for subscribers is the mobile application “My Beltelecom”. By installing it, the user can manage services, find out available tariffs and make payments. The application also has a feature - online support of subscribers.
Social networks have become modern and convenient means of communication. Company’s Communities in Twitter, VKontakte, Facebook, Odnoklassniki, Instagram, YouTube, Telegram unite more than 57 000 subscribers. Here users can ask questions, leave feedback and make suggestions.
On the Consumer Day, March 15, online consultations will be held in the official communities of Beltelecom in social networks. Users will be able to ask questions about the company's services and the sold goods.